Harbor Medical Patient Portal

The following information is available to you on the portal:

Stop in at any Harbor Medical location with a photo ID and email address and request the sign-up information.

By signing up for this portal, you can request prescription refills, appointments, referrals, and you can view portions of your medical record. 

 If you would like to sign up for the portal, please stop in at your local Harbor Medical location and fill out a portal invitation request form.  Please note that the portal line is for portal related questions only.  Please do not leave clinical information on the Portal Support Line.  Urgent requests should be directed to your physician's office. 

FollowMyHealth Patient Portal Frequently Asked Questions

 

Q: How do I retrieve my username or password?

A: If you are logging in using an existing GMail, Facebook, Yahoo or Windows Live ID, you will need to go through them to reset your username or password. If you are using an ID that you created specifically for FollowMyHealth, there is a Forgot Password link where you can enter your email address, and a new password will be sent to you. Please note that Harbor Medical cannot retrieve lost usernames or passwords.

 

Q: How do I find my invitation code?

A: If you signed up at a Harbor Medical location, your invitation code should be written on the inside of your patient portal brochure. To get your invitation code, you can call your physician’s office or the Patient Portal team at 781-952-1209. The staff member will ask you a few brief questions to confirm your identity before releasing your invitation code.

 

Q: Why isn’t there any information in my portal account?

A: This indicates that you are not connected to Harbor Medical, and have created a generic FollowMyHealth account. To pull your information in, you will need to go back to the email invitation we sent when you signed up. Click on the “To begin click here” link. This opens the FollowMyHealth log in screen. Click on the Add This Connection button. Log into the account you created, and enter your invitation code when prompted. The invitation code is what connects you to Harbor Medical.

 

Q: What is the URL for the portal website?

A: https://HarborMedical.FollowMyHealth.com. You may want to save that as a Favorite in your internet browser to get to it more easily in the future.

 

Q: Why am I getting a security certificate warning when I go to the portal website?

A: You must have entered www.harbormedical.followmyhealth.com. The www interferes with the security certificate. Just go to http://harbormedical.followmyhealth.com, and you will no longer see that warning.

 

Q: Who do I contact if I need help setting up my account?

A: Harbor Medicals’ Patient Portal Team is available by phone and email Monday through Friday from 9am until 5pm. Our email address is PortalTeam@HarborMedical.com, and our phone number is 781-952-1209. Messages are typically returned on the same or next business day, but it may take up to 3 business days during high volume times. Please leave a message, so your question will be answered as it is received. If you provide the best phone number and time of day to reach you, we will be happy to accommodate your request if possible.

 

Q: Can I sign up a family member for the portal?

A: Anyone who is 18 years of age or older has to sign themselves up for the portal. They can stop by any Harbor Medical location and ask for a form, or call the Patient Portal Support Line at 781-952-1209. We have to speak with the each person directly to confirm the identity of the patient before we can sign anyone up for the portal over the phone.

 

Q: Why aren’t my lab results showing up yet?

A: Labs ordered by a Harbor Medical physician will appear in the portal three days after they are viewed and verified by the provider. Please note that lab results sometimes take a few days to get to the provider. Only results ordered by Harbor Medical providers will appear in the portal.

 

Q: Some of my health information is missing or incorrect. What do I do?

A: Please call your doctor’s office directly if this occurs. The Patient Portal team cannot change the information in your account; it comes over automatically based on what is in your electronic health record at Harbor Medical. Once it is corrected in your chart, you will see the change in your portal account.

 

Q: This isn’t my entire record. What exactly shows up in the portal?

A: What comes into the portal is not your entire record, but a snapshot of some of your most important information. Please keep in mind that legally, Harbor Medical can only release information that we are responsible for. This means that we can’t release any information that was not ordered by our providers, even if the testing was done at one of our facilities.

The list of exactly what appears in the portal is as follows:

·         Appointments

·         Conditions List

·         Medication List (active, complete, discontinued)

·         Allergy List

·         Social History

·         Family History

·         Procedures (Past Surgical History)

·         Immunizations

·         Vitals (height, weight, BMI, BSA, temperature, blood pressure, respiration rate, respiration quality, pulse quality, pain scale, O2, heart rate)

·         Documents you would have otherwise received (Clinical Summaries, Result Notes, Patient Result Letters)

·         Results (labs, imaging reports) *not released until3 days after being verified

 

 

Q: How do I get copies of my medical records that aren’t included on the portal?

A: You will need to fill out a Medical Records Release form. These forms can be found on our website under “Online Services” or by clicking the following link: https://www.harbormedical.com/site/forms/forms.cfm. If you have any questions about this process, you can contact our medical records department at 781-803-2266.

 

 

Q: What else can I do in the portal?

A: There are a lot of other things you can do with the portal! Some of the things you can do using the portal are:

·         Update demographic and insurance information and send the updates directly to your physician’s office

·         Request new appointments, or request that one be rescheduled or canceled

·         Sign up to receive email and/or text message appointment reminders

·         Send general messages to your physician’s office

·         Print and fax your information

 

Q: Can I request a refill of my prescriptions using portal?

A: Yes, but it is not the most efficient way. The fastest way to get a refill is to contact your pharmacy directly. They will put in a request that is sent directly to your provider. If you call or use the portal, it will go to our clinical staff first, and take a little more time. You will have to make an appointment to discuss any new medications that you may want prescribed.

 

Q: How quickly can I expect a response from any request I submit via the portal?

A: Just like receiving a call back from your doctor’s office, it depends on the priority of your request and the volume of other requests being handled. You should receive a response within 3 business days. Never use the portal in case of emergency! Any urgent or time-sensitive matters should be called into your physician’s office immediately.

 

Q: I am not receiving emails from FollowMyHealth. Why is that?

A: All FollowMyHealth emails are automated and do not come from Harbor Medical. Because they are automated, your email provider may have identified it as spam, and put it in your junk mail folder. AOL in particular has been blocking these emails, and some times not delivering the emails to users at all. Adding noreply@followmyhealth.com to your contact list may help, but please reach out to AOL to resolve the issue.

 

Q: What if I still have questions?

A: Harbor Medical’s Patient Portal Team is available by phone and email Monday through Friday from 9am until 5pm. Our email address is PortalTeam@HarborMedical.com, and our phone number is 781-952-1209.

Messages are typically returned on the same or next business day, but it may take up to 3 business days during high volume times. Please leave a message, so your question will be answered as it is received. If you provide the best phone number and time of day to reach you, we will be happy to accommodate your request. Any clinical questions, or inquiries regarding the content of your portal should be addressed by your physician’s office.

 

 

 

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